Refund & Cancellation Policy

Who processes payments

Payments for MindShield are processed by Paddle.com Market Ltd (and its affiliates) as the merchant of record. Paddle handles checkout, invoices, taxes, and refunds on our behalf. Their buyer terms apply to the purchase: Paddle Checkout Buyer Terms.

Cancellation

Monthly and annual subscriptions renew automatically until you cancel. You can cancel future renewals at any time through the Paddle customer portal (from your MindShield account billing settings) or by contacting us at hello@yourmindshield.com before the next renewal date.

Cancellation stops future charges. It does not automatically refund the current billing period unless a refund is approved under this policy, required by law, or agreed by Paddle/us in writing.

Removing the iPhone configuration profile or turning off Android Private DNS ends blocking on that device but does not by itself cancel your subscription.

Lifetime purchases are one-time payments with no renewal to cancel.

Refunds

If you change your mind, you may request a refund within 30 days of the original purchase or the most recent renewal charge (whichever applies), subject to Paddle’s review and applicable law.

To request a refund, contact Paddle via paddle.net (preferred for payment-related requests) or email us at hello@yourmindshield.com and we will help route the request. Please include the email used at checkout and any order or receipt reference.

Approved refunds are returned to the original payment method. Timing depends on your bank or payment provider.

For more detail on how Paddle handles refunds, see Paddle’s refund policy.

Trials

Where a plan includes a free trial, cancel before the trial ends to avoid being charged. If you are charged after a trial because you did not cancel in time, contact us promptly and we will review a refund request in good faith.

Contact

Questions about billing, cancellation, or refunds: hello@yourmindshield.com